That’s why we offer our optional add-on hotswap fund.
We charge 10% on top of the cost of your machines to add you to the hotswap fund – you can pay for this any time after you have ordered your machines.
Bitmain provides its miners with a 6 months guarantee, including delivery and installation time. So, in fact, it is closer to only 5 months of an actual warranty period.
- If you sign up for our hostswap fund within the first 5 months of your purchase, we immediately hotswap the gear, so you probably won’t even notice it.
Then we take care of faulty device or PSU:
- We diagnose it onsite.
- If we can do it ourselves (replacing a cooler, cable, or check the plugs and contacts, etc.) we do it right away and start it again.
- If needs be, we will manage the delivery to the local Bitmain repair shop in Irkutsk, or eventually in China.
- We track the whole process and after the unit is repaired or replaced we set it all back.
- During that time (which sometimes can take up to three months) you continue mining on one of our hotswap machines
After the warranty period, the process works the same way, but there may be some costs that we will invoice you for, regarding replacement parts.
The hotswap fund option has no time limits. We’ve got your back all the way.